Dallas

Fort Worth

Austin

San Antonio

Property Management

Lakewood Real Estate Group offers comprehensive property management services with over 14 million square feet of current and previous assets under management. One of our value propositions is to work closely with Owners’s asset mangers to custom design a plan based on individual needs and circumstances.  We can offer the services of professionals including CPM designated property managers, brokerage experts and Certified Public Accountants.

The following information will describe in detail the scope of our management services for each function and the methodologies to be used for achieving Ownership’s objectives for the asset.

01

INITIAL REVIEW AND RECOMMENDATIONS

The Property Manager and Engineer will meet with the Owner to plan a comprehensive implementation plan on the following:

  • Building Mechanical Systems
  • Building Security/Life Safety Systems
  • Vendor Contracts Manufacturer’s Warranties
  • Operational Policies and Procedures
  • Preventative Maintenance Programs
  • Tenant Relations Program
  • Reporting

The methodologies for assessing the aforementioned items include:

Competitive Bid Approach

  • Generate standard specifications for bidding
  • Assures a valid comparison among bids

Industry Standards

  • Institute of Real Esate Management (IREM)
  • Building Owners and Managers Association (BOMA)

Experience-Based Assessments

  • Derived from previous successful programs
  • Customized for Austin Board of Realtors properties

02

FACILITY OPERATION AND CAPITAL PLANNING

Based on the comprehensive implementation plan for the asset, the Property Manager will develop the following:

  • Annual Operating Budget: track variances in monthly financial reporting process
  • Facility Operating Plan: day-to-day basis of the responsibilities
  • Preventative Maintenance Plan: day-to-day basis by the on-site team
  • Tenant Procedures Manual
  • Emergency Procedures Plan
  • Five and Ten Year Capital Plans: provide long range view of capital requirements

03

VENDOR CONTRACT ADMINISTRATION

The Property Manager will solicit bids from qualified vendors for some or all of the following services:

  • Landscaping and Tree Maintenance
  • Security Services (if applicable)
  • Window Cleaning
  • Janitorial Porter Services
  • HVAC Maintenance
  • Pest Control Services
  • Life Safety Systems
  • Trash and Recycling Programs
  • Roof Maintenance

Methodologies and Procedures of Service Contracts:

  1. A minimum of two (2) bids will be obtained for each service agreement.
  2. Standardized Lakewood contract forms will be utilized
  3. All service providers will carry a minimum of $2,000,000 per occurrence liability insurance
  4. All service contracts will be in the Owner’s name
  5. All service providers will be paid by Lakewood on behalf of owner with monthly billback
  6. Lakewood property management will supervise all service providers

04

RECORDS ADMINISTRATION

Proper documentation and organization systems are essential to a well-run operation. Records administration includes a wide array of documentation and record keeping functions performed by the property manager, the engineer and the accounting team. The following reflects the filing systems to be maintained by the team:

  • Lease Files (including all tenant-related documentation)
  • Vendor Contract Files (including proof of insurance, service tickets, etc.)
  • Accounts Payables/Invoices
  • Hazardous Material MSDS Documentation
  • CAD Drawings for Existing Tenant Spaces
  • Diagrams and CAD Drawings for the Building’s MEP Systems
  • Contractor and Manufacturer Warranties

05

ENGINEERING SERVICES

Warranty compliance, proper care and maintenance of the buildings systems is one of the primary functions of Lakewood in its role as property manager.

  • Warranty Compliance
  • Respond professionally and timely to tenant requests
  • Implement Preventative Maintenance Programs
  • Supervise contractors/vendors
  • Provide 24/7 service and after-hours emergency support team
  • Inspect building and grounds weekly

06

FINANCIAL REPORTING AND COMMUNICATION

Frequent and appropriate communication with ownership is essential to a successful partnership. This communication is the responsibility of the entire team including the accounting staff. A crucial element in the communication process is financial  reporting. Lakewood has an experienced and talented accounting staff that provides accounting services for over 14 million square feet of commercial real estate.

Our Staff Utilizes:

  • State-of-the-art MRI and YARDI accounting software platform
  • Financial reports tailored exactly to the needs of the client
  • Existing building operating expense accounts can be utilized
  • Senior level and CPA review of financial reports

Financial Reporting and Other Communications:

  • Monthly reports produced within 15 days following closing cycle
  • Operational reports produced monthly
  • Maintain continuous communication on all other building-related issues
  • Daily communication between the accounting staff and the on-site team